Customer service careers
As a customer service representative at Prime, you’ll be our voice to more than 33 million health plan pharmacy members and pharmacy-goers nationwide. You’ll have a direct impact on member wellness each day — helping provide the same care we would want for our loved ones.
Department
What to expect
You’ll play a dual role as one of our pharmacy customer service representatives. You’ll be on the front line answering member calls while simultaneously reviewing claims behind the scenes. You won’t be alone, however — we offer comprehensive training and support to help you help members get the medicine they need.
Find affordable solutions for members
Help members understand options where they can save money on their medicine.
Offer a superior member experience
Answer questions members have about their medicine in a clear, empathetic manner.
Audit
Evaluate and improve the effectiveness of governance, risk management and controls.
Customer service success profile
Good listener
Honor and seek another person’s perspective and have a genuine need to understand the person talking.
Helpful
Be patient, highly conscientiousness and cooperative.
Detail oriented
Be meticulous while analyzing facts, ensuring accurate information and comparing all known issues.
Trustworthy
Be consistent between thoughts, words and actions.
Compassionate
Feels deeply compassionate with ups and downs of individual experiences. Take action that will alleviate other’s distress.
Strong communicator
Looks for new and concise ways to express the most complex thoughts, ideas, actions or emotions.
Culture
What makes a job as a pharmacy customer service representative at Prime unique?
We’re a purpose-driven, privately-held company that’s big enough to make a difference and small enough for you to have an impact.
Flexibility and generous PTO to promote a better work/life balance.
Growth, which offers more opportunities to advance your career.
A culture that promotes and cultivates diversity, equity and inclusion.
News
Your source for the latest Prime news, including product launches, company announcements, client success stories, and much more.
Events
September 16, 2024
Prime presents: Specialty Summit 2024
From Sept. 16–18, 2024, the 21st annual event will connect, elevate and transform relationships, with exceptional speakers, insightful panels and in-person networking, helping to build the future of specialty
Events
August 8, 2024
Prime presents at: Disability:IN Minnesota’s August Member Meeting
Join us on Aug. 8 for a virtual conversation on how ERGs and BRGs can create more inclusive workplaces at Disability:IN Minnesota’s August Member Meeting
Stories
July 16, 2024
Prime/Magellan Rx earns top score on the Disability Equality Index
For the second consecutive year, Prime Therapeutics/Magellan Rx Management received a score of 100 on the Disability Equality Index®, which benchmarks disability workplace inclusion