Customer service careers
As a customer service representative at Prime, you’ll be our voice to more than 33 million health plan pharmacy members and pharmacy-goers nationwide. You’ll have a direct impact on member wellness each day — helping provide the same care we would want for our loved ones.
Department
What to expect
You’ll play a dual role as one of our pharmacy customer service representatives. You’ll be on the front line answering member calls while simultaneously reviewing claims behind the scenes. You won’t be alone, however — we offer comprehensive training and support to help you help members get the medicine they need.
Find affordable solutions for members
Help members understand options where they can save money on their medicine.
Offer a superior member experience
Answer questions members have about their medicine in a clear, empathetic manner.
Audit
Evaluate and improve the effectiveness of governance, risk management and controls.
Customer service success profile
Good listener
Helpful
Detail oriented
Trustworthy
Compassionate
Strong communicator
Culture
What makes a job as a pharmacy customer service representative at Prime unique?
We’re a purpose-driven, privately-held company that’s big enough to make a difference and small enough for you to have an impact.
Flexibility and generous PTO to promote a better work/life balance.
Growth, which offers more opportunities to advance your career.
A culture that promotes and cultivates diversity, equity and inclusion.
News
Your source for the latest Prime news, including product launches, company announcements, client success stories, and much more.
Events
October 14, 2024
Prime presents at: AMCP Nexus 2024
Annual conference gathers 2,500+ managed care leaders to discuss complex health care issues.
Events
September 16, 2024
Prime presents: Specialty Summit 2024
From Sept. 16–18, 2024, the 21st annual event will connect, elevate and transform relationships, with exceptional speakers, insightful panels and in-person networking, helping to build the future of specialty.
Stories
August 27, 2024
Prime/Magellan Rx featured at Medicaid Enterprise Systems Conference (MESC)
Panelists discussed management of Medicaid pharmacy spend and maximizing technology to support state efforts.