See our CSR efforts

As outlined in our 2023 Corporate Social Responsibility Report, we're committed to creating sustainable social change, rallying around our common purpose.

From our CEO

"Together, we strive to create an environment where every employee feels valued, respected and empowered, irrespective of their background. By fostering an inclusive workplace, we are not only doing the right thing, but we are able to unlock the full potential of our teams and demonstrate empathy and compassion for the people we serve."
Mostafa Kamal
President and Chief Executive Officer

Amplifying our voices

We strive to ensure our workforce represents the communities where we live and the people we serve. Our employee population, which was 6,818 at the time of the report, is diversified along the percentages listed below. 

Race & ethnicity 2022 2023
American Indian or Alaska Native 1.0 0.8
Asian 13.4 13.5
Black or African American 12.7 14.3
Hispanic or Latino 6.9 7.1
Native Hawaiian or Other Pacific Islander 0.4 0.4
Two or more races 3.0 3.2
White 58.4 57.0

Gender 2022 2023
Female 66.4 67.2
Male 33.5 32.5

Testimonials

“We need to be innovative in our approach to meet people where they are, and that means meeting their needs at every step in their health care journey. By building robust networks that help people get the medicine they need, designing benefits with a focus on health equity and engaging directly with our members, we’re helping to meet those needs. We have moved forward on our goals largely because so many individuals at Prime came together to solve the real issues facing members in a complex health care system.”  
Dr. Marci Chodroff
Vice President, Medical Director 
"We’re continually working to create an inclusive culture that’s purpose-driven and focused on supporting our employees with policies and work that provides meaning. We strive to honor all the ways in which we differ and recognize how those differences bring the insights we need to serve people best.”
Ashley Block
Vice President, Human Resources Business Partnership
"Empowering people is a cornerstone of Prime’s unique approach to health care. Our kaleidoscope of backgrounds, skills and passions allows each of us to contribute to our shared mission, throughout all our communities — to care for others as we would want our families and loved ones to be treated.”
Eugene Yi
Leadership Team Member, Asian, Pacific Islander, DESI + Allies Employee Resource Group

Supporting our communities through fundraising

Week of Service is an annual event that allows our employees to come together to support our five charity partners, many of which address the major health care conditions we help our clients manage. 

Charity partners Funds raised
American Cancer Society $46,527
American Heart Association $45,717
Children's Miracle Network $102,076
National Multiple Sclerosis Society $30,032
Prime Together Foundation $102,671

Meeting members where they are

Because we serve members from all cultures, abilities and walks of life, it’s crucial that we communicate using the languages they prefer and the methods that work for them. A large part of our work is serving our Spanish-speaking members, and we also serve members who speak other languages and have different accessibility needs, including through contact center assistance, translation services and alternative material formats. 

  • In 2023, our Spanish-speaking contact center agents took a total of 16,592 calls in Spanish. 
  • More than 160 callers requested a callback in Spanish in 2023. 
  • In 2023, we used a third-party translation and interpreter service for 1,228 calls or 21,216 minutes in Mandarin, Vietnamese, Polish, Cantonese, Haitian Creole, Portuguese, Russian, Korean, Somali and other languages. 

'Pharmacy Friends' podcast


In this episode of our "Pharmacy Friends" podcast, you’ll discover the true power of people and how Prime unites our people through common values, strengthens our culture and improves the value we bring to all our partners and the communities we serve.
 
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